Cancellation policy

Purchase Options & Cancellation Policy

We’re a small, purpose-driven business creating empowering gear, trips, and ocean-positive experiences for women. To keep our offerings accessible and impactful, we offer limited-edition and made-to-order products, as well as intimate, curated events. Here's what to know before you purchase:

Product Purchases (including Pre-Orders)

All apparel and gear items—including pre-orders—are final sale. We do not offer refunds or exchanges for change of mind, so please choose carefully.

We’re happy to help with sizing or product questions before you order. If your item arrives damaged or defective, please reach out within 14 days of receiving your order so we can help make it right.

Trips & Events

Our ocean experiences are limited in numbers and deeply personal, so bookings are non-refundable. If you can no longer attend, you may:

• Transfer your spot to a friend (just let us know via email).

• Request to join a waitlist for a potential credit transfer to a future event—subject to availability and at our discretion.

Deposits are non-refundable and secure your place, helping us plan sustainably and support our local partners. Full payment deadlines are communicated clearly at the time of booking.

Payment Plans & Partial Payments

If using a payment plan, your booking or order is only confirmed once the initial payment is received. Missed payments may result in loss of your spot or order.

We do not offer refunds for partially paid items or events if you cancel before completion of your payment schedule.

Need to Cancel or Have Questions?

Please reach out as soon as possible at britney@divelikeagirlnz.com. We're real people behind the screen and always aim to treat every ocean sister with care and fairness.